Excitel — poor customer service/internet service

Address:

Hyderabad, Telangana, 500055

User id: rakesh201

It's been 07 months i. E. From 03rd february that i have been facing internet issue & the speed is very poor. I have calling the cc centre every alternate day however there has been no resolution. There has been multiple tickets raised & closed without being notified nor any technician visit has happened.

The contact centre agents have been refusing to escalate the call to the supervisor stating no supervisor available or they don't have the option of transferring the call to supervisor.

The only call that i receive from excitel is for payment. When i tell them that i have not been able to use the internet, they advise to contact customer care & when i contact customer care they advise to reach out to billing team.

No one is taking an ownership of fixing the issue & hence want you'll to reverse the payment for the last 07 months as i have not been able to use the internet due to your poor customer service offered & would also like to get the service disconnected.

Below are the tickets raised & closed without me being notified or resolved & this can be validated as there is very minuscule usage due to poor service being offered. It shows connected by the internet speed is very slow & the page keeps loading.

1) 72242 - raised on 03rd feb
[protected] raised on 22nd may
[protected] raised on 30th may
[protected] raised on 07th june
[protected] raised on 28th june
[protected] raised on 08th july
[protected] raised on 09th aug

Awaiting a response & the resolution by reversing the payment of last 7 months.

Regards,
Rakesh gupta
M: +[protected]
Mail: [protected]@yahoo.com