Excitel — Poor upload speed since last one month

navneetgund

from Delhi, Delhi

Aug 25, 2023

Address:

Sector 77 Faridabad

I have registered complaint to c.care executive (even I don't remember how many times made call may be more than 50times) but they fail to correct the upload speed which is less than 1MBPS. Even my mobile data connection provide 8-10 mbps speed easily than why to choose broadband?

I have also sent them multiple mails (to nodal officer as well) and all goes in vein. As I have recharge for 9 month recently and feeling no way out to get rid out from there. At all the time when we talk to them they told that ground team visit to your resident to correct the problem, however, till date none has visited and issue is as it was filling complaint and all my work from home concept suffer and have to visit office to do the work.

Navneet
Ticket no.[protected]Pending since more than 20 days)

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from Hyderabad, Telangana

Aug 28, 2023

Very lethargic excitel I did not see. No one is taking cognizance of this pending complaint for nearly six months. The complaint is that the router is not properly fixed and wires are hanging. This is in the first main hall of entry and giving a very shabby look. Pictures and images were taken and put it in website along with complaint. No one is looking to these…I must have rang up general number[protected] nearly two hundred times. Every time, they take the complaint and say the complaint is escalated and I will get a phone call in 24 hours. Nobody comes on the line and the complaint is still pending. Contacted on WhatsApp for more than 1000 times the great sales manager, Mr Sudhakar on his mobile number [protected] and Mr Satya, the marketing manager on his mobile [protected] and sent images of their good work. No response, absolutely ridiculous and fed up making daily call to the general number[protected]. Will the Md woke up and has patience to see these complaints.
feeling to disconnect excitel after the subscription period is over. SHAME…..