Excitel — Refund is not received for security deposit amount

Address:

Plot no.48, Second Floor, Okhla Industrial estate, Phase-3 South Delhi-110020

Hello Sir/Madam

I have requested to terminate my connection and give back refund amount of security deposit.
I have raised sevaral tickets since July 2021, then they have terminated my connection and sent a courier person (From Delhivery) to collect the device.

I have handed over the device and they have updated the same on courier agency (delhivery) website (AWB No. is [protected])
later on they have updated that device has been returned to the company (Exitel) and Excitel team has closed the ticket.

Now I am requesting to Excitel to refund my security deposit amount. They are still saying that they have not received any update by their team and making excuses. They want to raise ticket for connection termination which is already done and confirmed by them.

Here I am attaching the ticket no which I have raised

Ticket No. Date
6415033 30.07.2021
6417936 30.07.2021
6731664 04.09.2021
[protected].10.2021
[protected].10.2021
7393470 26.11.2021
[protected].11.2021

They are not taking any input and not giving resolution and just closing the tickets.

I am feeling very tortured by the behaviour of this comapny. Please help me to get my refund amount of Rs. 2000 back, also take action this company for this kind of malpractices.

Please find the attached screen shots for the payment I have done for the security deposit.

Thanks,
Anurag Jain
[protected]