Excitel — Refund related issue regarding refundable amt ask at time of registration

Address:

1/4912 balbir nagar extension balbir nagar shahdara delhi 32

I have installed the excitel broadband in my home and ate the installing the asked for 2000 which is refunable but now i have used plan and return the device and now form the date of device picked it hass benn mire than 100 days and according to their policy after returning the device we have to wait for 60 days then a link willl be provided to fill bank act details for refundable amt and i am calling daily but no reply is giviing and all thr time they transfer the call and say plz wait and call got discconect .
registered numbe [protected]
name anjali gupta