Excitel — Reg my Connection - Excitel Fibre

Hi,

I am Garima customer of Excitel Broadband. I have opted for Excitel fibre on 13 sep'21 since its the plan of 100 MBPS of INR 824.82 which is INR 174 more from my existing plan.

I was facing challenges since 13 Sep'21 I am writing to them to discontinue my services then also they just raise the ticket and status shown as Resolved.

Since Saturday I have left with no router and today I need to again call up the customer care and they are saying the same stuff. There is no kind of customer complaints in log for priority basis.

Also I have written to them multiple times for services Termination.

I have sent an email to them - Ticket NO ([protected])

Hi team

Today I have faced the worst thing in my whole span o[censored]sing Excitel.

Day before yesterday I had done the trouble shooting with one of your technician and the result is that our router is faulty. He assigned it to the ground team and today when the ground team arrives at my place they took off my router without telling me that I need to raise the ticket for router replacement.

After calling 2-3 times I'm able to activate the ticket. I called them up and they brought the router at 02.00 pm after calling them multiple times that I don't have any router at me place.

They came with new router and while he was configuring its not working. He called up someone and he told him to bring the new router back. I asked him why he is taking it back he was saying that we will fix it in our office so I have said okay.

After 10 min he came back with router and trying to fix it I asked him is it the same new router he said yes then I asked him pls show me the serial number I can't believe to my eyes it was the same faulty router which he took in the morning. They making fool o[censored]s. I have straight away asked him to leave my house at that very moment. So I don't have any router at my home.

This kind of act is not at all acceptable as a service providers. They are cheating on us and creating a negative impact on the customer in the name of Excitel. They are traitors and I don't want them to step in my house again for the same.

Also I have told them to remove the extra wire they have not removed that also as may be so much of wire in circles creating speed issues.

I am attaching the screen shot of all.

First image is of the extra wire

Second image is of the new router

Third image is of faulty router.

This kind o[censored]se less services I am getting till date and I lost all hope of getting the issue fixed for myself.

Kindly look into it.

Thanks
Garima