Excitel — Regarding Ticket #5294135

How can my complaint be closed without my confirmation. This is not the first time, it has been repeated many times. I think my complaint is about 2-3 months old, so you stopped. You know that the customer will open the new ticket again and the old ticket is closed in the system, so that you will not be accountable to the people.
We got a call from your engineer Mr. Kamran 3 days ago, he said that I or our other engineer would come to your house for analysis but no engineer came but the ticket was closed, how could this happen and the reason for closing the ticket – “ Payment Pickup” .