Excitel — Security deposit refund not processed

Complaint ticket no: 69538362

Refund amount: ₹2000

i terminated my connection and they collected my router from my home on 22/05/2025 without giving me any information about my security deposit refund. i called them one week later and the agent told me that 60 days later i will receive an SMS with the details for my refund. 60 days later, on 23/07 i called them again because i recieved no further update. the agent that connected with me this time told me that i should've received the SMS 45 days after the router was collected. he then told me that he has escalated my issue and it will be resolved ASAP without committing any further time frame. next day i called them again, and the agent this time told me that I have to wait 45 more days now. i told her that the agent i previously talked to did not tell me about this. she was also shouting at me and talking very rudely. it's been 5 more days now and i have had no update from them. each time i call them i am given different answers without any resolution.