Excitel — Security Refund related Issue

Address:

11/9 Silver Line Building Civil Line Kanpur Nagar 209601

I was holding an internet services connection account with Excitel with User ID Amit_425. The connection was terminated by me in 17 May 2023. I have Submitted My WIFI Router on 17 May 2023. The security deposit of WIFI Router Rs 2000 was refunded By the company with in 60 days but now it is more then 70 days. I did not get my security deposit refund money and every time I spoke to customer care I was assured if a refund in 3 working days. On 22 July 2023 i have registered a complain regarding security deposit money refund with ticket No[protected] but after 5 days of registering the complain did not get any response. Also Registered Complain On there Official Email with helpdesk ticket id - Tkt3287477. Massage there CEO and Company on twitter but did not take any action.
I request the consumer complaint forum Strict action should be taken against this company.
I request the Consumers Complaint Forum to refund me 2000 rupees from this company to my bank account.
Excitel Broadband Pvt Ltd Help Desk:[protected]
11/9 Silver Line Building Civil Line Kanpur Nagar 209601