Excitel — Service provider "vibration world"

Address:

vibration world, Shivaji park, Shahdara, delhi-110032

Vibration world service provider is trying to scam me, i have been using excitel fiber for 6 months and now they changed it to reeltime connection without asking, and now if i ask them to fix the issue they want me to pay 1000rs for the fiber connection, even though i already have the fiber connection, fiber cable, onu device, 1gbps router. and after removing my fiber connection they keep disconnecting my network so that i have to pay for the fiber again, these guys are scammers and customer care is also letting them scam me.