| Address: | Delhi | | Website: | www.excitel.com |
I have been using Excitel Wifi for the past 4-5 years and I currently have a plan of 9 months, I started receiving net issues around 4 months back as soon as I recharged. I am receiving 20 Mbps download speed, 0.67 Mbps o[censored]pload speed, and 250 jitters along with 20 pings in a plan of 200 Mbps. Even a 2G network 5 years back was better than this speed. Since then I have been constantly trying to get the issue resolved but sadly none of your Executives has been able to solve the issue. The behavior of executives is ridiculous and not acceptable at all. They constantly cut the call after listening to the problem and if I raise a ticket online, they just close the ticket without even confirming with me. I have a FB Page of 200K which was a major source of earning giving approximately 100$ a week and because of the low internet speed issue I am losing all of that money. In Between this year, there was only 1 month for which my internet worked fine, and guess what, that was exactly the time of the year when my plan was expiring and I had to renew it at that time as the internet was working fine for the time being but as soon as I recharged, I started facing the same issue again. Logically I have not been provided with the services for which I paid. Taking more than 4 months to solve the issue and still the issue has not been resolved. I have raised more than 15 Tickets and more than 40 calls on the Excitel Customer Care Number. This unprofessional behavior was not expected from such a big company. I would request you to provide me with a refund of the recharge as I have no hope of the issue getting resolved. Was this information helpful? | 
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