Excitel — Slow internet

Address:New Delhi, Delhi, 110029
Website:excitel.com

I am so furious about my internet working on a really sliw speeds. I was assured that will get 20 mbps speed in the price of Rs.800 per month. I am constantly running speed test on Speedtest.net and the maximum speed that i get is of 2mbps, even the upload speed shows 14.73 mbps which is way higher than the download one.
I have tried contacting Excitel a few times but every time i contact them they reset the connection and the internet speed increases at that time. They say it is my router which is old, but i have tried connecting this router to other networks and it gives me good speeds.

It is just excitel which is playing tricks with customers.
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I am also suffering with same problem, I hv taken 20 Mbps plan and now getting 2 Mbps speed constantly.
Same answer I am getting that there is a problem in router.
Sad, they are making fool everyone with the same reply.

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    Excitel Phone
    +91 11 3344 7788
    Excitel Address
    48, Okhla Industrial Estate Phase III, Delhi, Delhi, India - 110020
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