Excitel — Speed Issue since more than 2 months.

Services from Excitel are really worse and so much disappointing that one can’t even imagine from the ISP.
This time it feels like as if we are being mentally harassed and cheated.
It’s been almost 2 months now since I am making continuous complaints and raising tickets but no solution yet.
Initially all tickets that I use to raise were closed at the backend, not sure who does that (local vendor or Excitel executive).
Ticket Ids raised from 1july to 5th Aug: 3607607, 3637921, 3764269, 3803582, 3841150, 3838104.

Then finally I escalated my case and opened another ticket on 4th Aug and it is still open.
And here the important point to be noticed is that as per the technical team of Excitel the issue is at the partner/vendor end and surprisingly after going through complete escalation matrix none of the Excitel’s senior management was able to make the vendor to do the needful and sort the issue that customer is facing since 2 months, despite he is least bothered and Excitel as a brand is also “ok” with this attitude!

I have been spending like more than 4 hours a day since 3 weeks just to take follow up and stay and wait so that someone can attend my call and share the update, also due to all this my work got hampered which made me look bad at my organisation too.

If company can’t even take care of their regional vendors who are providing services on Excitel’s behalf and are happy to loose their customers then there is no reason to continue with such irresponsible Internet Service Provider(ISP).

I am expecting a complete refund since I have switched my plan to 100mbps because from day 1 I have been raising tickets for my speed issue and ofcourse it can’t even get fixed as there is a technical fault at the vendors end which is not been corrected yet and no one is even ready to do it.

I would request concerned team to kindly look into the matter and help me get the refund with compensation for all my time and loss in work.