Excitel — worst service, customer care, behaviour | |||||
Hey excitel It's been 5 days my internet is not working since 20/07/2017 and you are making me fool everyday sir aaj sahi ho jayega 3 bje tak pakka sir end of the day sahi ho jayega (These are your customer care words and promise). But till today 25/07/2017 there is no service provided by you. Excitel service is too much worst than a government broadband (Mtnl). His local provider of rohini sector-20, new delhi his name is pramod. He said he will not serve the service to me bcoz i didn't pay the extra 50 rupees as maintenance fee. And my friend even pays the maintenance fee even after this pramod (His phone no is [protected]) isn't giving any service to him too and there are no hidden charges (Maintenance charges) according to your customer care or site. Once i was gone to excitel local providers office he is sitting with his mother in the office and when i said about service of my internet then he starts misbehaving with me and he clearly refuses to provide me service. He clearly said no i m not coming and said do whatever you want to do. He is really the worst person i ever meet in my life. And even after complaining to excitel's customer care about this guy (Pramod local provider) they also didn't take any action on him. And if you were good with your customer then this will not happen with me again and again. Till yet they didn't fix my internet or didn't take any action on pramod (Your local provider). Your customer care is totally null a customer never get the exact information about an issue everyone is making fool. Actually, they should close your broadband bcoz they are not faithful with their customers and not actually listening to their customer issues. I can't handle this stress anymore. My excitel id - tarun.800 Varun kumar [protected] Was this information helpful? | |||||
 2 Comments | |||||
Comments
Same with me. I bought this connection in Lucknow and when I complaint they don't take it seriously since 24 hours my internet not working and they don't bother to come to check and top of it they saying remove the connection when I complaint again.
I am shocked They don't realise they lose customer and they behave as if they are Tata Birla company.
That person don't have mannered to talk to lady . such a uneducated fellow
Don't know why this.kind o[censored]neducated and illitrate person runs such business in this digital world where our jobs are mostly dependent on internet and it's critucal for working educated person
But these kind o[censored]neducated and illitrate person will never understand. They don't even know what internet is for
I am shocked They don't realise they lose customer and they behave as if they are Tata Birla company.
That person don't have mannered to talk to lady . such a uneducated fellow
Don't know why this.kind o[censored]neducated and illitrate person runs such business in this digital world where our jobs are mostly dependent on internet and it's critucal for working educated person
But these kind o[censored]neducated and illitrate person will never understand. They don't even know what internet is for
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its been 4 days nobody resolve it, neither anyone call to ask if problem has been resolved or if still facing the issue.