Fab Hotels — not receiving refund

Address:

Pune, Maharashtra, 411014

Dear sir,

I had booked fab hotel on 06.05.2018 through online and made the payment of rs.2728.00 through my debit card no. 6791 but due to change in plan i had to cancel the booking. The fab hotel have refunded through paytm gate way with transaction id 20180511111212801300168395202048129 on 11.05.2018 but till date i have not received the money in my bank account
And fab hotel are guiding me to enquire at paytm at their customer care no but result is zero becuase i am getting recorded message like press this and that and line is not going to the concern person.

Awaiting your valuable reply

K b shaikh

[protected]@gmail.com

Hence i request you to please let us know the reason behind not crediting my account.