Fab India — Reluctant to listen the complaint

Address:	Jaipur, Rajasthan, 302017
Website:	www.fabindia.com

Steps followed by Fab India Staff (Jaipur) to handle my complaint:
1. Do not listen to the customer.
2. Try to blame the customer for the product fault.
3. Even if it fades after the first wash, then also it is customer's responsibility as the product was fine while purchasing.
4. Be rude to the customer as much as possible so he himself runs away and the staff doesn't have to go through the hassle of handling the complaint.
5. Go to the store from where you have purchased it - so if I have purchased the cloth from a city where I had gone for some family function, then I have to again go there only to get it exchanged.

I don't have the invoice of the product as I had purchased it some 1year back from Delhi but never got the chance to wear it till now, but before wearing it now I thought to wash it as several people might have tried it before I bought. I washed it in cold water by hand and it faded from the front at a particular area and some orange colored spots appeared on the front and the back side. But Fab India staff is not ready to listen to my complaint only, instead are trying to prove that I am at fault and have worn the kurta and these spots are stains of something.
Since I haven't done a Phd. in "clothing technology" I don't know the reason why it happened which the staff kept asking. I tried to explain 3-4 times the issue but the staff behaved with me as if I don't have any other work in my life other then finding faults in their products.
I have been a loyal customer with fab india till now and I hope the company takes appropriate action for not loosing a loyal customer.
Also I am in Jaipur right now at my home town for Diwali but I work in Mumbai.
Date of complaint : 10/11/2015
Mobile number: [protected]
Desirable Resolution: Refund with a written apology for the rude behavior