Faber — extremely poor customer service at faber

Address:	Pune, Maharashtra, 201301
Website:	www.faberindia.com/?utm_Source=direct&utm_Campaign=web&utm_Medium=med

I had purchased a Faber Chimney Hood Premiere Energy TC 60 on 09-04-18 and the very same day a request for installation was lodged by the seller, M/s Vijay Sales, Sector 18, Noida.

We received a call from a service technician asking us if we shall pay INR 500/- promptly on his visit. When I told him that I shall pay once he would install the product, then he refused to come and disconnected the call. We called up the customer care center and again lodged a request for installation.

On 10-04-18, a technician from Faber visited our apartment and demanded INR 500/- even before the installation. Then he communicated that we have to get a hole done in the wall where we needed to get the Chimney installed. He did not further guide us on anything and was interested only in the sum of INR 500/-.

We got the hole done the very next day on 11-04-18. Another technician visited on 11-04-18 and advised that we have to get the hole size bigger. Ironically, the day 1 technician did not guide us anything for the size of the hole.

We got the hole size enlarged to accommodate a 6 inch diameter pipe. Technician 3 visited our place on 13-04-18 and communicated to us that the hole has been done at a wrong height. It may be pertinent here to mention that none of the previous two technicians informed us about the height of the hole.

Now, we had 2 different holes at two different points. Please appreciate the fact that drilling holes in the wall involves cost.

Finally, we got the third hole done as per the advice given by the third technician, Mr. Lalit Kumar. Again a request was made at the call centre on 14-04-18 for the installation of the Chimney. So far neither the Chimney has been installed nor we have received any communication with regard to the installation. We have been calling up everyday since 14th April 2018 for the installation. Each time we are assured of the installation the next day but that does not happen.

I spoke to the Regional Manager, Faber, Mr. Rajesh but he was also not able to give any satisfactory reply and disconnected the call. When I again called up the call center, the customer care executive connected me to the service center and again falsely committed for the installation on the next day.

If this is the attitude of the company before the installation, I'm worried that I may have purchased from a company where Service is the least priority and if tomorrow there is any issue with the working of the product, we may not get the desired help.