Faber — Faber hob

Address:

HEATCRAFT SERVICE CENTER FOR FABER, KAFF, ELICA, GLEN .01, GROUND FLOOR, AMBER APARTMENT, K.K MARG, JACOB CIRCLE MAHALAXMI EAST, MUMBAI 400011

I had a problem with my Faber hob for which i contacted Heat Craft/Technocare, which is the service center for Faber hobs and chimneys. I have a service contract with them and i called them to send a technician. The technician, whose name was Hariom, came after a couple days and he said the nozzle filter and 4 knobs needed to be replaced. I agreed for the same and paid him the full amount of Rs. 6250. He changed the nozzle but since he did not have the knobs, he said he would come back to fit them the next day. I paid him the full money for the knobs too. However, he did not come back and after calling the service center and speaking to Aishwarya, Ankita, Ritu, at all different times who kept telling me the technician will come but ofcourse, no one came. After calling several times, another technician by the name of Shahid along with Raj Kumar Mukherjee, who claimed he was the supervisor, came and fitted the knobs. But still, one of the medium burner knobs were not working properly. I had to press the small burner knob and then the medium burner knob worked. I told them and Raj Mukherjee said that the burners and plates are bad and need to be changed. He said the if I extended my service contract for another year, he would give me a 50% discount on it. I already have a service contract til 9/12/2, for which I had payed Rs. 8000. I extended that contract upto 8/12/22, for which I paid Rs. 7000, which included the charge for the burners and plates - Rs. 4000 for service contract @50% discount and Rs. 3000 for burners and plates. However, upto now no one has come and each time I call the service center, either Aishwarya or Ankita or Ritu answer the phone and Every time its a different story, either the parts haven't come from Delhi, or the technician will surely come tommorow or on Monday and so on and so forth. I was fed up with their stories so one day I called and asked for the supervisors number. They said there was no supervisor there so I insisted and a girl by the name of Shaheen came on the line and told me the supervisor was not there and she would ask him to call me. I told her again that I wanted to call him so could I have his number. She turns around and tells me that she herself was the supervisor and to tell her the problem. I immediately told her that she was lying because first she said there was no supervisor. Final she said Yes she was lying, because she did not want to give me the supervisors number. Then I threatened her that I would make a complaint against all of them and put down the phone. Soon Raj Mukherjee called me and said please don't call anyone and he would take care of the problem soon. However, after making several calls to him and Shahid till today no one has come and the job has not been done. They keep lying that they are coming the next day but never come. They are liars and cheaters. I had no choice but to turn towards the Consumer Complaint Forum for help. I hope you can help me in this matter as it is the question of burners not working properly and could be very dangerous. Would appreciate if you could help me ASAP. My number is [protected] and email is [protected]@gmail.com.

Thank you
Monica

PS: photos of invoice and service contracts are not being uploaded though they are small files.Each time I get this message on the screen -The file is too large. The max size is 32 MB. However each of the files are 3.15, 2.55 and 2.81MB respectively. Can I have an email address to send the images of invoice and service contracts?