Faber — Faber Marvellous cooktop

Address:

CA 123, Riviera Retreat, P.K Road, Thevara, Riviera Suites

I bought this Faber cook top from Amazon. Have had so many complaints. The faber service center in Cochin has not responded to my calls.
I spoke to the service technician who came for the initial installation.
The grids are damaged.
The self starter is not working.
I have got a very bad piece.
I request the servioce center in Cochin to contact me at the earliest.