Faber — HOB Burner

ranjitsmahra

May 4, 2024

Address: B502, SPARSH BLDG, MAHAKALI CAVES ROAD, CHAKALA, ANDHERI EAST, MUMBAI 400093

Kindly note my service request MUM[protected] dated 24 April 2024, for servicing the HOB Nexus HT603 CRS BR CI was requested. The service technician visited on 25 April 2024 and said that two burners are not good, since it's in warranty period therefore the burners will be replaced. He took the pictures and video. However, on his second visit on 30 April 2024, he came up with new burners, one of the burners was fitted, second could not as its base was deformed causing gas leak. As per the service technician that part doesn't come in warranty and therefore I will have to pay for the part. Since it's material failure, it's not fault of customer, therefore should be replaced. Technician said he will speak to his Service Centre Head. On 01 May 2024, received call from Ratna Enterprises, Authorised Service Centre, Kurla Mumbai 400070. I did explain them the complaint, they said will speak to the Faber Co. So far no reply or call from them. Kindly look into this matter and resolve this issue at earliest.
Please note I had bought Faber Chimney, HOB, Micro oven and Built in Oven of Faber company. Being your esteem customer, I am sure you will oblige and resolve this issue. Thanks

Was this information helpful?

No (0)

Yes (0)

Related Faber reviews

View all 793 Faber Reviews

Comments

Dinesh Kriplani

Jun 17, 2025

Highly unsatisfied with the services provided by Faber. Those buying kitchen appliances, please know the post-sale services for these goods is not at all appropriate. Highly unsatisfied with the way Faber support team has treated us in customer service. On 12th of June i had made a complaint of non-working of the gas burner. On 15th i escalated on non-receipt of any of the attendant on my service request. On 17th the call has been closed without even attending my service request. It is very hard to manage household cooking needs without proper working of gas burners. I remember installation of this gas chimney also took 4-5 days and now complaint addressing is taking much more time. Highly Not recommended if this is the type of service provided to the customers. It seems these guys are only interested in sales, and no one is genuinely looking up to the after sales services.