Faber Complaints & Reviews

Ref Service request::HYD[protected] registered on 3rd April, No response till now.
I have raised multiple requests starting from April 1st 2024, On 7th April One technician came and found that my chimney motherboard needs to be replaced.
Since then till today I have not received any response from them yet. They are not responding my call. I just wanted to understand is this the way the team takes care of customer during service. I am trying to contact Mr Hari ([protected]) and Mr Sandeep ([protected]) since 3 weeks now to get an update as they are the point of contact for Faber queries in Hyderabad location, but they are deliberately disconnecting the call. My chimney is just 1 and half year old .I want to take this issue on priority else I am going to raise a consumer complaint against faber Frankie as these two people are literally harassing me .

Date of Fault Complaint:[protected]

Date of Faber Service Man arrived:[protected]
Faber Service Man diagnosis: Motor is not working, need to be replaced.
I raise Motor replacement request on same date and submitted invoice.
Faber Service Man said estimated day of replacement is around 20 days.

Date Today:[protected]
No replacement till date.
Unable to Faber Service Man contact.
Unable to find Faber Complaint Status on Faber Website or WhatsApp.

Please help me to get my Motor replaced as soon as possible.

I purchased a HOB FROM FABER in Jan 2023 it was installed in March 2023.
This is the most horrible product i have purchased in my new house.
In first two months all the burners are worn out it seems I am using this product over a decade .replaced one burner also but rest three are in pathetic ...after not even one year use.with this hob my cylinder runs only for 15 days, before this my cylinder use to work for 1 month 15 days.have taken service (AMC) from Faber also.but nothing has work.ots seems like making the biggest mistake after purchasing this product

Hi

I raised a complaint regarding my chimney motor issue and the technician says that there is no data or proff that i bought the chimney from them despite giving the warranty card and purchase order also I have called customer care on 22nd Feb, regarding the issue and not only she didn't provide me with solution she hung up on me(her name is Priyanka or something like that, This is unacceptable and very rude i suggest you...

I had purchased a Hobtop gas burner a year back. I had raised a service issue on 28 Jan 2024 vide complaint reference number VIJ[protected], indicating that extra gas is seen coming out of the burner making it more fierce. Despite repeated reminders on the whatsapp number of company and even local service center, the issue has not been attended till date. I had sent mails also to the email ID provided and everytime I got a reply that the complaint has been escalated but no action has happened till date.

My faber hood everest chimney it not working properly.. I complained many time and a technician came from the company having no knowledge he can't repear the problem but also charged me ... after than i complained many time but after that no response from Faber company...my name is Supriya Barat i purchased the chimney from Flipkart mob no [protected]

We bought Faber water purifier.since then we r facing worst service by them after registering a complaint they never attended with in 48 hrs .they take min 7 days.they won't lift phones they won't come by time.they don't know how to correct.after service same problem is repeating.they never bothered
My complaint are HYD[protected]
HYD[protected].CONCERNED PERSONS ARE PRASAD / ABHISHEK

Faber chimney is never ever recommended for its worst machinery and services with such high cost. Our chimney is not even two years old and we already had to change it's motor an year ago for which the company took more than a month to fix the issue and we had to take lot of pain to deal with the customer care service for their negligence and don't care attitude. Now again the hydraulic needs replacement for which call was logged on[protected] and the same is not fixed yet till date. I had to follow up with them so many times with them and each time either they had come with wrong information or fake commitment. They were even supposed to come today which is again not happening because the technician who was supposed to call me at around 12 had called at 16.10 when I was busy in another office call. Within 10 minutes I called back when his mobile was no more reachable and while connecting to their of within 10 minutes of the first call received from technician they casually told me that technician left site for the day, tomorrow he will visit but no prior intimation of the visit time can be given by them. They neither provide any senior person contact detail nor any email id where we can commnucate our concern.

FRANKE FABER INDIA PVT. LTD.([protected], ks-customercare.[protected]@franke.com) is cheating, mentally harassing, extorting money from its customers and doing fraud in the name of its free of cost newly purchased, 25 ltr. geyser installation service. This illegal extortion of money and cheating is being done by the network of FRANKE FABER's customer care, service executives, franchisee and area service manager of Greater Noida, U.P..
I was asked Rs600 (plus pipes charges extra) for installing newly purchased Faber Geyser Jazz 25v(Faber ticket: DEL[protected], purchased on Amazon thro. order id:[protected], order date: 31 Dec. 2023, Delivery date: 02 Jan 2024, Invoice: DL-PNQ[protected]INVOICE NO.: PNQ2-3759)) on 03 Jan 2024 by Faber customer care and associates through phone numbers: [protected] (12:40 p.m.), [protected] (15:28 p.m.) and later when i posted this feedback on amazon, after that, another guy called me, through: [protected](at 04:06 p.m.), to tell me that the installation is free.
But i had already waited for more than 36 hours for the installation after the delivery and FABER associates asking more money than the local plumber, i opted for outside/local plumber done installation which costed me Rs400 + Pipes charges.
The outside weather was very harsh and cold so i could not have wasted more time or waited for FABER associates to talk sense and install, ASAP, when i fully understood that they were playing delaying, cheating and lying tactics to force me to give them Rs600+ for the free work.
But, interestingly, the Faber customer care also didnt cared to reply me to confirm if the geyser installation is free or not on 02 Jan. 2024 on whatsapp and instead routed others to try to extort more than Rs600 for the installation which was given free of cost by the company.
Now, they are not handing me over the free pipes which come along with the purchase for installation, neither reimbursing the money which i spent on installation, and above all they are threatening to not to honor THE warranty.

Https://twitter.com/Schephalica2601/status/[protected]?t=UWVDqo89xNCShYUauQhjlg&...⇄

You must check the above link where i have posted my experience with Faber.

The chimney caught fire at 3 am on Jan 12 when we were all sleeping. Half of my kitchen is burnt now. Thankfully we woke up with a glass crackling sound to find our kitchen on fire. It took 1.5 hrs to put the fire down by trained firemen. We had...

Please check out my X post for the story and my experience with Faber. In short, the chimney caught fire at 3 am on Jan 12th when we were sleeping. It was life threatening as we had 2 lpg cylinders in the kitchen. It took 1.5 hrs to put down the fire with trained firemen. We had taken AMC but they never came for service until the day of fire. On logging a complaint with them they refuse to take accountability, saying fire was from outside and offered 5k discount on buying a new one. I mean this couldn't be more disgusting. Boss...we could have died...i have witnesses in my society, security guards, neighbours who saw that the chimney itself caught fire and spread to the rest of rhe kitchen. Thankfully my stove, lpg cylinders and other lower cabinets are safe proving that there was nothing from the cooking stove. It was 3 am, we were sleeping.

https://twitter.com/Schephalica2601/status/[protected]?t=UWVDqo89xNCShYUauQhjlg&...⇄

Motor of my chimney is not working. Even though it's in the warranty period, service agent is refusing to change it since I don't have a physical warranty card

I have brought HOB and Chimney one year back. But I have a worst experience with HOB. Burners are Cut-off automatically. Iam facing the same problem from past 7 months. after continuous followups and repeated requests also issue was not resolved by M/s Faber team.They have changed spares also. but still issue was not resolved. Faber team is not responding. Also we have a around 25 email communications with M/s Faber . Worst Products and worst...

Dear, greetings, FABER CHIMNEY door motor complained, , technician visited site at the same time, and he is confirm door motor deflective, and should be replace, but still not replaced, asper FABER KERALA customer service team currently parts is not available, almost 70 days now gone, i cant believe FABER company doesn't available spare parts more than 70 days ??

kindly need your urgent action

Name : Sumayya CK
Address : Korambayil House
Irumbuzhi Post, Malappuram Dist, Kerala - 676509
Mobile :[protected]

Auto ignition not working for 1 burner. Complained to customer care on 11th Dec 23. Technician visited on 14th Dec but spark switch not available & will be replaced in 1 week. Service centre does not have inventory of spare parts. Pathetic service from Faber. Don't buy any Faber product.

Actually I bought new chimney of Faber company.here the local shop sent the old one which is already opened, and the shop name is Sri vayu enterprises

Your Pune service is terrible. I had a faber service consultant come and clean and repair my chimney on 1st of October. He said he also changed the motor and gave me a 2 years service warranty of 5800. In a month, the chimney stopped working and I am chasing the service provider for last one month. After 10 calls, he finally came, took out the chimney and never came back. I have called many many times after that but now he only disconnects...

On 10th Nov-23 Glass Broken accident happened with heavy noise in my Kitchen all of sudden. Luckly My wife & kids were not exact near to chimney otherwise it may cause big harm to them. It's really a big failure & a lot of our kitchen material we had to throw away because of glass particle inside.
That time I have already complaint online with ref no. DEL[protected]. Now after my follow up of 10-12 days, your representative trying to...

I had given complaint VIJ[protected] one month back for Faber dishwasher which is under warranty but the technician attended after 15 days by calling number of times to customer care.and told breather complaint and will not cover under warranty and the spare is not replaced till to-date completed one month.very very poor service We had faced till now

I have purchased new chimney of Faber company from Croma store in chandigarh . After one week of installation, motion and touch sensors are not working . I have called many times to customer care and one day their engineer visited to check issue . But he was unable to resolve and said we need to change card for sensors. But 15 days have passed, he did not came to change card and not picking calls also. gain I have called Faber customer care...