Faber — Unethical Behaviour and No service

Address:

Chennai

Dear Team, I bought a Faber chimney in 2019 with a lifetime warranty and the motor stopped working 2 months ago. When I called the Vendor from where I purchased the Chimney, an employee came and said that the motor needs to be replaced.

I have informed them that this covers the warranty and showed them the bill. He then said there would be someone else coming tomorrow to attend.

When I followed up the next day, they said they can't replace the motor as a third-party vendor has done a service and that I have to pay Rs.3500 for motor replacement.

But I didn't have any third-party vendor attend my chimney. I lodged a complaint in Faber toll-free number and the next day a different technician came and said the same thing.

They have ripped us off and I still couldn't get anyone to replace the chimney or the motor.

I hope you take necessary action towards both company (Faber and Viveks) and its associates. I have attached a copy of the bill for your reference.

KInd Regards,
Hemalatha
Phone: [protected]