Family Health Plan [Fhpl] — No response to my claim status query

Hi,

I have an open claim for my father's cataract operation. I had raised a claim in November 2020. Thereafter I have not been able to get through to the customer care except once.
I couriered the original documents and I am not sure what is the status. This was a part of a corporate plan with Msci but I am not employed with the company anymore.

I have provided my updated correspondence email address in the email. [protected]@yahoo.

Policy number[protected]

Please help me with a status and next steps.

Thank you,
Shruti Phani
[protected]