Fastag — delay of fastag

Address:

Housing Colony, Udhampur, Jammu and Kashmir, 182101

Sir,
My icici bank fastag ac no. 21991229 has been activated on 22/11/19 and fastag no.[protected] for my vehicle no. Jk14e 2766 has assigned to my fastag ac. No. On 26/11/19. Fastag is sent from your end on 29/11/19 through professional courier (I'd. Kur[protected] but i didn't received till date. When i track the courier through professional courier, the fastag reached jammu station but didnt came to udhampur station where my address is, that courier returned back to departure station. I don't know what the reason is and why it happened. Today is 8th dec, 19 and i didn't received or have any clue abt it. As the mandatory date o[censored]sing fastag is near by i. E 15th, dec 19. I applied approx 16 days before.
Please look into the matter and give me responsible reply as soon as possible.
Ishaan kudyar
Fastag ac. No. 21991229