Fastag — extra payment deducted by fastag

Dear Sir/Madam,

This is to inform you that I usually travel (Vehicle No. : HR20 Y0244, Fastag Barcode[protected] from Eastern Pheripheral Way (from Main Plaza Jakhauli to Duhai) on ‘Mondays & Saturdays, (Single travelling, not To & Fro). Toll charges for this much route is 70 INR which gets deducted from my fastag account. But I have noticed, since July 2019, extra 25 or 15 INR gets deducted from my Fastag account (usually on Mondays or any other day of week), even if I don’t travel on that route. Moreover, 15 or 25rs is not a toll amount on any of toll plaza.

In this context, I spoke to the customer care executive of Fastag telephonically twice times (Complaints Reference No.: 844758 & 893730). Later on, they told me that issue has been resolved. But still the same amount is getting deducted every week, even if I don’t travel on that route.
Once, Toll person extracted cash from me saying that Fastag was not working and later on, amount got debited from my fastag account also.
In other instance, I travelled with my other car (Vehicle no.- HR26BJ4933, Fastag Barcode[protected] through the same route dated 01-11-19, Again it deducted 70rs and then 25rs.
Kindly look into the matter on priority basis. Your department is not taking it seriously. Moreover, the fastag lane seems always full of non-fastag vehicles resulting in no benefits of fastag sticker except taking pain of extra money deducted than claimed.
And further, I request you to resolve the matter positively and refund the extra money charged from me without travelling.

Nitesh chaudhary
[protected]