Fastag — fastag irregularity

Address:

Kolkata, Kolkata, West Bengal, 700073

Date 24/12/2019 time 13;28:54 toll plaza banskopa nh2
Double deduction
I have paid in cash rs 70/- at booth 12 operator santanc1145, after sometime fastag deduction too was done
As the amount became low in my wallet the fastag became inactive.
On my way back on 25th dec i sent w app message to toll plaza manager mr ranjit jena who is yet to respond
I want my extra amount back to my wallet