Fastag — fastag receiver in iruvattam toll plaza near sattur

Address:

Virudhunagar, Tamil Nadu, 600041

I am contacting you regarding the fastag services in the etturvattam toll plaza.
First let me tell you about the fastag in brief.
This is a chip like sticker fitted in windshield mirror of any 4 wheeler.
This is fitted to collect toll charges electronically and not by paying in the counter.
Once a 4 wheeler reaches near the toll the receiver senses the chip and allow the 4 wheeler to pass through by deducting the amount from our fastag account.
For this we have separate lane in each toll plaza which supports it.
This is implemented to avoid toll stops and long waiting in queue.
But here in this toll plaza they have closed the lane and also telling us to come in the other lane which is actually a stupid thing as we have paid for fastag and also waiting in the long queue.
Either they need to open the fastag lane to make the traffic under control.
But if we ask this they are telling to come in the normal lane, which is not advisable and they are not responding also.
Either please disable this toll plaza as they are not following the standard and behaving very badly with the customer passing by this way.

Thanks for taking this into account and revert with the good reply.