[Resolved] Fastrack — 9248pp02 watch strap is useless | |
I have been using this watch since 4 years everything i love about this watch except the strap which i guess i have changed for at least 4 to 5 times and now the watch is not been used by me for past 1 and half year just because the strap gets cut into pieces after a month or soo. Even i[censored]sed carefully i had purchased original strap from a titan store itself for many times still very disappointed by the strap design... It is not affordable to pay 500rs for a strap everytime it gets cut
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Aug 7, 2021 Complaint marked as Resolved | |
 1 Comment | |
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
I am also using Fast Track watch since a decade and satisfied with it. But the strap of 9248pp02 model disappointed many times as it is not durable and of self destructed kind of material, and lasts within six months. Sometimes it was bought on Rs 500 and other time 399 at Titan stores. It hurts that a reputed company earns a bad rapport only due to strap. Whereas the customer feels cheated.
Another problem is that we can't wear the watch as the strap is not easily available in the stores or available online. This restricts us to buy other products also.
I hope that Titan company may solve this problem of Fast Track watches and address our grievances.
Thanks
Dr Sachin Batra
Sr. Journalist
7771002340