[Resolved] Fastrack — fake products sold online and no after sale services for online customers | |||||
Bought a fastrack watch online in flipkart but stopped within 1.5 months. I have visited the service center of fastrack in my area today. But they denied to check the watch and even told me that they will charge me for battery change. They old me that the company have instructed them not to do any free service to the products bought online by any customers. Also they are making nuisance of the online marketing by saying that just to save 100 to 200 bucks customers buy grey market products from them which becomes faulty within 1 to 2 months. Ideally a new watch cannot stop working within 1 month that to from a branded company costing nearly 2500 bucks. I would say that china watches are far more better than this which costs only 500 bucks. I haven't face such kind of problem while purchasing any products from amazon. The store people are convincing me in front of other customers not to buy any fake products online to save 100 to 200 bucks. Below are the store details i have visited. The time store Shop no - 02 / 03, building no - s-02, sector no - 01, shanti nagar, mira road, thane - 401107, near esha wines maharashtra Was this information helpful? | |||||
Aug 7, 2021 Complaint marked as Resolved | |||||
1 Comment | |||||
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.
Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Email Id- er.sudippal@gmail.com