Fastrack — No otp

I live in Nigeria. My siblings and I got a Fastrack Reflex Nitro watch and we’ve been unable to pair the watch with the Fastrack Reflex World App. The app didn’t send us otp. For clarification, we have 3 Fastrack reflex watches and none of them are able to be paired because we couldn’t get otp
I’ve contacted customer support at Titan but they’ve been so slow in response
I’m very disappointed
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Hello, I'm from Tunisia and I have the same problem. What should I do please?

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