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Fastrack — reflex watch not functioning properly

I purchased fastrack reflex from shoper stop visakhapatnam on 17 oct 2017 vide swd90059pp02 was not unpacked for six months. It was unpacked on 18 mar 18 and charged and sync to reflex application. It was working fine. Third day it stop showing various parameters but my cell shows all parameters. Basically sweep touch button not working only time is viewed. What to do?
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Comments

Dear Customer,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve
Dear Steve,

I have the same kind of issue. My babe gets disconnected from the device often and doesn't reconnect itself as mentioned in the user manual. I have removed the app from my battery saving feature in phone to keep the app awake all the time, yet the band is getting disconnected. I bought the band just because of the brand name. I already have 3 Fastrack watches and two Titan watches. My power glasses are from Titan Eyeplus. I feel a bit concerned now to choose Titan for any of my needs. I understand everything isn't perfect, but as a customer I feel I should be satisfied of the basic promises that a company makes. Hope you write back to us.

My email ID is [protected]@gmail.com; phone is [protected].

Cheers,
Selva
I'm also facing the same issue. My watch is showing time only.
My contact number is [protected] email - aakanksha.[protected]@gmail.com
Please help.
Titan Company Customer Care's response, Dec 26, 2018
Dear Aakanksha,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

Please contact us on 1800 266 0123 to get assistance with the issue.

Sincerely,

Steve
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Very Disappointed!!! my fastrack reflex keeps on disconnecting from the reflex application in my phone. I HAVE LOCKED THE APPLICATION IN MEMORY, PREVENTED IT FROM BEING KILLED IN BACKGROUND, BUT THIS ISSUE STILL PERSISTS.

Called on[protected] customer care number too, waited for 15 min, got nothing but a computerised voice!!!

Pathetic customer service from Titan!! Wouldn't recommend fastrack reflex watch to anyone.

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    Fastrack
    Customer Care Service
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    Fastrack Phone
    +91 43 4466 4199
    Fastrack Address
    3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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