Fastrack — strap is not available

I have purchased fastrack red color belt watch model no:ne6078sl09 around a year ago. It is working properly but the strap got damaged and i want to replace it. I have approached the service centre and they said that they will inform me once they receive the stock. Even after 5-6 months they are not saying anything. I have approached same service centre at different place, they are saying that it is not available, we will give coupons worth of half price and buy another watch.
What is this answer? If company is selling watches it should provide it's accessories also. What i have to do with my old watch? I need strap for that. Please provide straps for leather watches.
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Dear Mahesh,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve
I gave my watch for service and when I received it, it was damaged.

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