[Resolved] Fastrack — Watch is not working properly

Pooja Mehul Mehta

from Vadodara, Gujarat

Address:

Vadodara, Gujarat

Dear Sir / Ma'am, This is Pooja Mehta from Baroda. I have took a watch from Dalson Baroda before 10 months. That watch is not working . Every 2 / 3 dyas watch stop working. Being a branded product this kind of product is not acceptable. I have shown the same watch to the purchaser thrice in last 10 months but that vendor is also not good. I m not happy with the service he is giving. Kindly come up with the solution. Waiting for your positive reply. Regards, Pooja Mehta - Baroda [protected]

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Aug 14, 2020

Complaint marked as Resolved

Fastrack customer support has been notified about the posted complaint.

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Titan Company Customer Care

from Pune, Maharashtra

Dear Pooja Mehul Mehta,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve