Fastrack Complaints & Reviews

My self Amul Kavle and I am a customer of TITAN brand from a long time. I am currently working as Gujarat HR & Training Manager in SKODA Automobiles. We are using your watches from last 6+ years in family and were completely satisfied with the product availability in market and the QUALITY I was getting with it. Now here I am not satisfied 1st time with a FAST TRACK watch which was purchased on 25/01/2014. I bought this watch for my own use but unfortunately I couldn't wore it for more then a Month as it was not working at all. I gave it back to the dealer first time after 2 months from DOP and they did the needful on it. All over again after 1.5 month it stopped working and again gave it to dealer and he did the needful. Now yesterday it stopped working all again and I was so pissed of that I was about to broke it. Now the shop I bought it from is about 18km from my place & it's really really hectic to travel these much in your working schedule. I know we can get service at any TITAN showroom but i bought it from there so he is responsible for it. Requesting you to give me the watch replacement for the same. I will pay more for higher model. I no longer want to use this watch and if possible I got 3 more watches of FAST TRACK's and if I can give it back to any of your dealer as an replacement for TITAN slim. Below mentioned are some of the details you might need for this complain. Dealer Name: Keshariyaji Watch Co. Address 82, Ajanta Commercial Center, Nr. Income Tax Office, Ashram road, Ahmedabad-14 Customer Name Mr. Amul Kavle DOP 26/01/2014 (Invoice: 1129) Model # Fast Track NE3039SL+B You can contact me/email on below Mentioned detail as I don't want to take any further steps for the same if it gets short out from your end only. Regards, Amul Kavle +91-[protected] [protected]@gmail.com

We have booked for Fast Track taxi on 8th August around 5 pm and the pickup time I requested for 8.00 pm . I got the booking number within 5 minutes hence, we were under an impression that we will get the cab as expected but till 7.50 pm I haven’t got the driver details and I tried to reached Fast Track number but they keep on the line on hold and it got disconnected. This happened for more than 3 times and finally around 8.15 one of the customer service executive said the driver number not yet updated. Around 8.20 another person said due to rain you will get the cab after 30 minutes. I was about to leave Chennai with my 2 years kid and family to board into the train at 10 pm but the customer service people not even had a courtesy to say a sorry for the mistake they have done and also that person said, if you need the cab you need to wait for 30 minutes or you can cancel the request. The way they have treated us on that day it’s was not fair and after which in that train I manage to get only one auto at 8.45 and 2 more family members came by bike in that rain. And finally we reached the station around 9.40. If they could’t arrange for a cab at least they could have informed me an hour before it would have help me to make some alternative arrangement. We had such a stressful travel until we reach the Railway station due to the careless attitude and irresponsible work done by the Fast Track people. I was expected to pay more to the auto driver as it was raining and he also know my situation that I need to reach the station on time.

I bought the watch from world of Titan in the month of December 2013 with i found time was not correct then i observed it was stopping. With in a month i went to shop and asked for replacement since their was no same model or same dial Watch they told me that they will replace the machine or movement . After 6 months i have same problem. I am requesting to replace me a new watch. I have given the watch back to the shop according to them watch is under service i cant accept the watch which is having problem. Regards

Last year, I have bought a fastrack watch model no 9463AL02 from a titan shop. On 8/08/2014 my warantee gets over. I went to Fastrack service center with the issue that the metal color of my Dial has started vanishing off from couple of month. I asked them to replace it because it hasn't complete a year. As per terms and policy of Warantee it comes under replacement but the denied to do that. PLz kindly revert me back ASAP.

Hii, I had purchased a watch (variant number 3097SM01, Description: DC319) on[protected]. I lodged a complain on[protected] because of its case damage. As per customer acknowledgement copy approx delivery date was[protected]. Today i enquired about the same in Authorised service center (Puri, Orissa) and they told me it will take more 15 days to resolve the issue. So i am very disappointed due to such type of delay in providing service to me. I would request you to take immediate action so that it can be resolved by promised delivery date by the service center. Enclosed: customer acknowledgement slip Regards, Ajaya Kumar Upadhyaya Puri, Orissa-752002 Mob: [protected]

I had purchased Fastrack sunglasses on 13th of July 2014 form Fastrack store, 18th June road, Mahalaxmi chambers, 1st floor, Panaji- Goa. After getting it home, I saw the product was defective and hence I went to exchange next day. I was told they will repair and give me within few days since it is under warranty. Now I am being told that they will give me replacement advice which I can use for next purchase of the amount I paid for the sunglasses. I had given it to repair. If it cannot be repaired then I want the same defective product back and not the replacement advice. I kindly request you to either give me a new product or pay me refund in the form of money and not replacement advice. The service record number is 1630 and 1631.

I have taken this fastrack watch from lullu shopping mall cochin [destiny inc., shop no:f 18 a, firest floor, 34/925] on 26/11/2013.[invoice no:894, tin no: [protected], cst no:[protected]c].So this watch on gurantee time. I used only two months, after that complaint started. I have given it 3, 4, times for servicing at titan care kottayam, m/s megha marketing co, csi commercial center, baker 686001 still it have complaint . So i am not interested to use this watche.Kindly replace it. Grant me the needful.
Thanking yours faithfully
Sreehari ravindran
[[protected]@gmail.com]

i have order Fastrack belt design 3001SL01 on Date: 17.06.2014, Ref id: 614AW00117B1287. According to the receipt it was going to delivery on 20.07.2014. But on contacting with the care centre they informed me it will be delivered on 30.07.2014 due to some reason, But it failed to do so and now again on contacting with the care centre they are saying it wont be available as production is been stopped of that particular design. i have the receipt were in titan company ltd have authorise to service me the acknowledged product. So as per it i need my order immediately without any further reasons and interruption from company or else i have to take some serious action on it.

I bought Fastrack watch from "Titan World" Kothrud, Pune, on 2nd june, within 2 weeks it stopped working. Gave for repair 5 TIMES but its still not working. Now they are saying it will take 3 months to repair. very bad service and bad quality. I would never recommend Fastrack to anyone.

hi sir, i had taken a fastrack watch in month of july 2013. and in the month of nov 2013 only I had this stoppage problem the company returned me the watch after one month and than also the problem was not resolved i am not Happy with the kind of service which you Have provided please Help me with this I want you to replace my watch as if i give in the company to repair i now i would not get the problem resolved.Thank you serial no - 9911pp10 fastrack gents watch.

ref id 614AS01717B1779 Fastrack wrist watch submit date 2\6\2014 at calicut service centere(TITAN CARE MANAMA BUILDING, NEAR WORLD OF TITAN, MAVOOR ROAD, CALICUT -1 PHONE [protected]) COMPLAINT : CASE CARROTION APPROX DELIVERY DATE: 6/6/2014 BUT NOT GIVE AT THE TIME My address Abhilash pv othayoyh house kairali road balussery (po&via) calicut (dist) kerala mob [protected]

Dear Sir, Good Evening. Myself Nilesh Chauhan, I have bought a fast rack watch on 13/07/2014-Sunday, Model no. NC9827Pp04, MRP 995/- Rs.. Discount rate as per fastrack website 740/- Rs. but dealer did not offer me discount and sold me the watch at 995 /- RS., When i checked fastrack website and ask for discount then he refused to give discount and said that this watch is not under discount and behave rudely . Bill and waranty coupon attach for refrence. Dealer : Parmar Watch Co., Shop no. 4, Main bajar, Gandhidham ( Kutchch- Gujarat ) Phone :[protected]. Waiting for your favourable reponse. Regards, Nilesh chauhan Mo.[protected] Email. [protected]@yahoo.com

Dear Sir / Ma'am, This is Pooja Mehta from Baroda. I have took a watch from Dalson Baroda before 10 months. That watch is not working . Every 2 / 3 dyas watch stop working. Being a branded product this kind of product is not acceptable. I have shown the same watch to the purchaser thrice in last 10 months but that vendor is also not good. I m not happy with the service he is giving. Kindly come up with the solution. Waiting for...

To whosoever it may concernMy husband bought a fastrack watch for me for my birthday which falls on may 1st. we bought the watch on 29th April from Fasttrak outlet in Chrompet, Chennai.In two weeks after using the watch, it stopped working. Unfortunately I was in my husbands hometown for two months when this happened. I was unable address it immediately to the showroom.I went to the shop on 09th July 2014. First one boy attended me, he was asking my problem and asked me to contact the nearest service centre. well ok, , "a watch bought before two months, and stopped working in two weeks time, to be given to service centre what kind of machine would that be" was running in my mind. well that boy was polite atleast in telling me.suddenly, one person came, and asked what happened and pulled that bill from that boy. and turned to me and told "go the service centre, how can we replace for you" in a straight face. i havent talked about replacing the watch at all.i told, how can u be so harsh to your customer, i havent seen anyone so harsh while selling the watch? he said "we are not doing customer service here" take your papers and go to the service centre. You have warranty be happy about that". is this the way you speak to customer. i have atleast three fasttrack watches with me. they are in good condition. i know about the brand. this is the first time i faced problem with fasttrack, and there is no proper service for a loyal customer like me.After all this, he said, "some of the fasttrack watches are like this only. we cannot be responsible for all this". Well, he has not been loyal to the brand itself.Then I asked for his name. He said, Jagdeesh, and added, I am the manager here. (who bothers!!).I said, I did not ask that. i just asked your name.I am very annoyed with this behaviour. This is such a nice and reliable brand. Pl dont give it in wrong hands like this.I don't know how many customers he lost with this kind of his behavior.I would not recommend anyone to buy fasttrack for this outlet anymore.

Hi, I have purchased a fastrack watch Model No: NE6058SL03 on 6th July 2014, 5.30 pm and after very next day, when I was going to wear it, suddenly belt was broken. As a customer I never expect this from a branded watch !! And if you are telling that there is no gurantee for belt then it will be a great loss for me. I hope you can understand that when someone is going to invest Rs 2000 for a watch, then what expectations he/she keeps with that brand !! I request you to replace my watch.I have brought it from "The Golden Time" show room in Ahmedabad. Hope for the positive response. Thank you.

Hi, I have purchased a Fastrack watch model number - 3107KL01 on 05.07.2014 and i have not been given 25% discount on this watch. I entered in your New Delhi, Dwarka, sector 12 market shop by seeing the discount of 25% on all Fastrack watches and i selected the above said model number by saying that this particular model is not under discount scheme. But today i am surprised to see the same model on Jabong.com with 25% discount, not only this model but each and every model is with the discount on the shopping sites. This is really disturbing to me now by seeing this. I hope you understand and take the required action or i am ready to return the watch i have purchased. Waiting for your quick action please as i either i want my money back or you take the product back. Regards, Piyush Kumar Bhardwaj +91-[protected] e mail id: [protected]@rediffmail.com

SIr i have bought the watch Fastrack Basics Analog Watch - For Men (Silver) through Flipkart. the watch is not working properly. The watch stops often and i have to adjust time and then it works for some time. Then again it stops working. Please do let me know what might be the problem and how shall i make it repaired.

Dear Team, I purchased a Fastrack watch (NC1478Sl02 Rs-1845/-) on[protected] from Western watch co, Ganesh tower, m g road Trivandrum, Kerala-01. After first submission for my compliant resolution itself the watch is not resisting properly. repeatly i submit the phoen for more than 5 times but i am facing the problem without any fail. yesterday when met the field team they are telling me to purchase a new product for the above mentioned amount. they will not refund the amount. either i have to choose fast track or any other product and they will not extended the garrenty also... is fast track company is preferring to buy any other providers watch ...? please clarify

I purchased one Fastrack watch model 9253PSA one year back. Now my watch strap got cracked and contacted your authorised service centre Pookooda Shopping complex, Salem-636009. They told me to wait one week and then week and then contacted they not at all interested to reply. They again told me to wait another 20 days. How many day without a watch we can to go office. And the reponse of your Titan Care one of the worst. Please arrange the strap immediately and inform me. Regards, Amarnath [protected]

when I purchased FASTRACK watch, it was very good, but after two month is stop often, after that i sent it for repairing, i got it after 10 days with repair, but suddenly second day it was again stop, and right now it is not going on .i feel bad experience with fastrack...