[Resolved] Federal Bank — bank service

babitha vimal

from Kannur, Kerala

Address:

Ernakulam, Kerala, 682006

I didn't receive account opening kit instantly.. Done everything through online got the message as following..
"please visit our pookkattupady branch along with the passport size color photographs, kyc documents and get your account opening kit instantly. Kindly remember to carry the originals of the documents for verification by our officials."

I visited pookkattupady branch with all document. They are again asking for 3_4 days to wait and i have to go to bank again to receive the kit..
Actually what is the use of this online account opening... It just reduce the work of bank staff.. And no benefit for customer.. Customers have to roam 2 or 3 times..

Expecting a good response asap.

From
Babitha

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Jan 3, 2019

Complaint marked as Resolved

Federal Bank customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2018

Federal Bank Customer Care's response Hi babitha,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (25363) in the subject line so that our team can assist you.