[Resolved] Federal Bank — bsnl mobile recharge not happened

NSUBRAMANIYAN

from Tellicherry, Kerala

Address:

Salem, Tamil Nadu

On 10/02/2020, i had tried to topup my mobile no. [protected] for an amount of rs.220/- through bhim app, vide my account no. [protected]@ 21:15:43 hrs. Upi id being [protected]@fbl, fed easy payment. Transaction i'd[protected]. So far my mobile account have not been credited. Status in bhim app shows 'approved'. There is no success status in the app. Kindly arrange to resolve this matter and do the needful. Thanking you.

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Feb 13, 2020

Complaint marked as Resolved

Federal Bank customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2020

Federal Bank Customer Care's response Hi N. Subramaniyan,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (68232) in the subject line so that our team can assist you.

Feb 13, 2020

Updated by NSUBRAMANIYAN Ticket number-68232
My contact details:
Mob. [protected]
Email [protected]@gmail.com
N. Subramaniyan
129/257 Ex- Service man Colony
Reddiyur, Salem-636004

Verified Support

Feb 13, 2020

Federal Bank Customer Care's response Hi N. Subramaniyan,

We do not want you to feel this way. Kindly share your contact details and concern at [protected]@federalbank.co.in with your ticket number (68232) in the subject line so that our team can assist you.

Feb 13, 2020

Updated by NSUBRAMANIYAN Ticket number-68232
My contact details:
Mob. [protected]
Email [protected]@gmail.com
N. Subramaniyan
129/257 Ex- Service man Colony
Reddiyur, Salem-636004

Feb 13, 2020

Updated by NSUBRAMANIYAN On 10/02/2020, i had tried to topup my mobile no. [protected] for an amount of rs.220/- through bhim app, vide my account no. [protected]@ 21:15:43 hrs. Upi id being [protected]@fbl, fed easy payment. Transaction i'd[protected]. So far my mobile account have not been credited. Status in bhim app shows 'approved'. There is no success status in the app. Kindly arrange to resolve this matter and do the needful. Thanking you.

Verified Support

Feb 14, 2020

Federal Bank Customer Care's response Hi N. Subramaniyan,

We are unable to fetch your details so we would request you to kindly share your contact details and concern at [protected]@federalbank.co.in with your ticket number (68232) in the subject line so that our team can assist you.

Feb 17, 2020

Updated by NSUBRAMANIYAN (protected]@federalbank.co.in

I couldn't get the above address through Google drive. Kindly guide me property, enabling me to update my complaint.

Verified Support

Feb 18, 2020

Federal Bank Customer Care's response Hi N. Subramaniyan,

We would request you to kindly share your contact details and concern with us via DM on the mentioned link:- http://bit.ly/2HxZoxR with your ticket number (68232) in the subject line so that our team can assist you.

Verified Support

Feb 18, 2020

Federal Bank Customer Care's response Hi N. Subramaniyan,

Thanks for sharing the details with us. Please be assured that we are working on your concern and we will get in touch with you at the earliest to resolve it.

Verified Support

Mar 03, 2020

Federal Bank Customer Care's response Hi N. Subramaniyan,

We would like to inform you that the amount is refunded to the bank account on 11.02.2020. Kindly get in touch with your bank if the amount is not yet credited to your account.