[Resolved]  Federal Bank — cash transferred is in queued transaction.not refunded

I have transferred money from my account and cash deducted. But cash is in qued transaction. How can i solve the problem and get my money back. I have transferred money on 02/04/19 to a icici bank account. But the account holder didn't get the money, and in fed mobile it shows qued transaction. So i need to know when it will credit back to my account. Why it is showing like that. Can u reply as soon as possible. I need the money urgently.
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Apr 3, 2019
Complaint marked as Resolved 
Acc hol: varghese vp Acc no: 14490100007696 Bank: federal bank vadakkenchery(palakkad). transferred money on 02/04/2019 at 12.44 pm.now the status shows transaction unsuccessful.but amount not refunded.
Federal Bank customer support has been notified about the posted complaint.
Apr 03, 2019
Updated by Varghese v p
Acc hol: varghese vp
Acc no: [protected]
Bank: federal bank vadakkenchery(palakkad). transferred money on 02/04/2019 at 12.44 pm.now the status shows transaction unsuccessful.but amount not refunded.

Verified Support
Apr 03, 2019
Federal Bank Customer Care's response
Hi Varghese,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (35248) in the subject line so that our team can assist you.
Apr 03, 2019
Updated by Varghese v p
Ok.
Complaint comments 

Comments

While I recharging my dth 220 rupees deducted from my account but my dth is not recharged. I did the recharge twice but both was unsuccessful but money was deducted twice 220+220

Federal Bank Customer Care's response, Apr 25, 2019
Verified Support
Hi Customer(taakhil10),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [email protected] with your ticket number (37641 ) in the subject line so that our team can assist you.

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