[Resolved] Federal Bank — credit card transaction failed at atm

AMEENAAkram

Address:

560006

Hello sir/madam this is ameena sultana [protected] iam having a federal bank credit card from red carpet i did a transaction of rs 5000 at kotak atm but transaction failed but money deducted from my credit card limit. I have raised this issue at redcarpet too but no response it's almost 72 hours now. My user id at redcarpet is 1205027 my card number ending with 2907 was declined at kotak atm txn no 465378 nandidurga road but amount was deducted it's still not reversed. Plz help regarding this matter thank you

Was this information helpful?

No (0)

Yes (0)

Mar 10, 2020

Complaint marked as Resolved

Federal Bank customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2020

Federal Bank Customer Care's response Hi Ameena,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (67038) in the subject line so that our team can assist you.