[Resolved] Federal Bank — fedmobile transaction unsuccessful but amount debited

ARK 008

Address:

Kannur, Kerala, 670107

Federal bank a/c no: [protected]

Transaction reference:[protected] /[protected]

Sir,
I have recharged dish tv a/c no: [protected] through fed mobile.in fedmobile the transaction is showing unsuccessful but my account has been debited twice (1000 rs each). The dish tv account has not recharged yet.

Plz go through the complaint and credit the amount as early as possible. Transaction reference are mentioned above.
Witg regards.

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Apr 14, 2018

Complaint marked as Resolved

Federal Bank customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2018

Federal Bank Customer Care's response Hi Sir/Ma'am(ARK 008),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (5653) in the subject line so that our team can assist you.