Federal Bank — Forex card amount refund

Rosi Reddy

Website:

web.forexsupercard.com

They debited my amount without intimation. When I asked customer care, they told me to send my passport and forex card details. I sent as they asked. I didn't receive refund yet. I mailed to [protected]@forexsupercard.com regarding the status.No one is responding. I am getting an automated voice to send passport details in mail when I call customer care. Federal Bank executive saying that they have no link with forex team.I don't whom to ask. I hope I will get my refund though this complaint

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Federal Bank customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2020

Federal Bank Customer Care's response Hi Rosi,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (91540) in the subject line so that our team can assist you.

Sep 01, 2020

Updated by Rosi Reddy I have already sent mail to [protected]@federalbank.co.in and [protected]@federalbank.co.in from the below mail address.No response from none of the mail's.i sent mail on[protected]

My mail address is - Atturu.[protected]@dnbrechnology.com

My mobile No- [protected]

Verified Support

Sep 02, 2020

Federal Bank Customer Care's response Hi Rosi,

We have escalated your concern to our team and will get in touch with you soon.

Verified Support

Sep 03, 2020

Federal Bank Customer Care's response Hi Rosi,

We request you to contact our customer support number +[protected] or write to us at [protected]@forexsupercard.com. You can also WhatsApp on +[protected] for further better assistance in this regard.

Sep 07, 2020

Updated by Rosi Reddy I already sent mail to [protected]@forexsupercard.com and send message to the WhatsApp support number. No one is responding. If any responded, why would I complaint in https://www.consumercomplaints.in website