[Resolved] Federal Bank — money deducted from account for a failed ticket booking

allen paul gomes

from Bengaluru, Karnataka

Address:

Federal Bank, Tangra Branch, Kolkata, Kolkata, West Bengal, 700014

Ticket no. - 497792
Dear federal bank,
I, veronica gomes tried to make an online ticket transaction for my son allen paul gomes on 25th february on cleartrip.com for ticket booking. The ticket booking failed but money was deducted from my account.

The ticket company confirmed that they have not received any money.

Please refund my amount (₹ 3553) to my account (A/c no. - [protected]) in tangra branch (Kolkata) at the earliest.

Kindly revert with the present status of this issue & the date by which amount will reflect to my account.

Veronica gomes

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Mar 8, 2019

Complaint marked as Resolved

Federal bank reverted to the complaint on same day... Ticket was raised their end and was assured that money would be refunded withing a time frame of 5 days to 45 days... However I received it today, 10days after the date of problem. Luckily I got back the money.

Federal Bank customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2019

Federal Bank Customer Care's response Hi Veronica,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (32158) in the subject line so that our team can assist you.