[Resolved] Federal Bank — Refund initiated by amazon.com but not received to my bank account

Milan2467

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IFSC Code: FDRL0001271 Branch Code: 001271 MICR Code: 680049103 Branch: VADANAPPALY

My name is Milan and I had ordered a Product (Crocs Unisex-Adult LiteRide Clog | Athletic Slip On Comfort Shoes, Black/Slate Grey, 8 M US Women / 6 M US Men) of RS.7420.68($97.91) in Amazon.com and the money debited from my debit card on 5th march 2021 and because of delivery address problem the product returned and refund issued on the next day by amazon. com (6/03/2021).
Amazon initiated the amount to my card but I still didn't get the money and now I understand it's the bank problem. So
please kindly respond to this complaint it's very urgent. Amazon sent this reference number and transaction id told me to fill charge dispute form :-

Transaction ID: 2s51zsGtSb0mVkl08Q54

Refund ID: amzn1:crow:/YHhZzsZRy6eVr7AP2zh4Q
Refund Request Reference ID::mHL9w88KF0sUEgJs4UAFCA==#miq://document:1.0/Group/GroupBinding:1.0/EntityGro...⇄

Thanks you sir

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Aug 7, 2021

Complaint marked as Resolved

Federal Bank customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2021

Federal Bank Customer Care's response Hi Milan,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (155685) in the subject line so that our team can assist you.