[Resolved] Federal Bank — Unnecessary late payment charges applied and no revert from thane branch since 3 months | |||
I have HL account number - [protected] with Federal bank Thane Branch. as per the Home Loan statement provided by Federal bank, I am being charged Late Payment charges every month. This is not possible that my EMI can be delayed because ours is an ECS from Abhyudaya Bank and we have near 1 lac more than required balance in this ECS account. I have explained entire case to Ms, Vasudha from Thane branch in the month of May 2016. its been 3 months there's no response from bank, every-time we call them for update, They say they will call back but never call back. Our CIBIL score is getting impacted due to this unnecessary penalty and irresponsible behavior of bank. Request you to escalate this matter and get things clarified. Was this information helpful? | |||
Aug 18, 2016 Complaint marked as Resolved After followup of 3 months, when I posted the concern on Consumer Complaint forum.
I got response from thane branch and they rectified the loss.
thank you
Sameer Federal Bank customer support has been notified about the posted complaint. Verified Support Aug 10, 2016 Federal Bank Customer Care's response Hello Sir, Regret the inconvenience caused. Kindly forward the details of the same to [protected]@federalbank.co.in along with your account number & contact details. We have also raised the same with the concerned department. | |||
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+91 48 4263 0995 [International]
+91 48 4263 0994 [International]
Federal Towers, Head Office, Aluva, Kerala, India - 683101
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that means there was no progress or work was happening on my concern.
pathetic service I must say.