[Resolved]  Fedex — Awb#[protected]

The shipment is addressed to my minor daughter who does not carry government ID proof( passport expired during covid. We didn't want to take her to renew at this time) fedex cust care advised name change to my name. I did that and submitted. In KYC. Now I am being asked the revises invoice in a specific format, which was not informed by fedex while giving the advise. The shipper has not responded yet making me unable to submit the required format. This is a gift for my daughter from her uncle. I tried my best since 20 oct to get this cleared. You can see the number of times I contacted fedex and their advise over phone. 1) isn't it possible to declare my daughter minor and clear the package with my adhar card(mother), which is the right thing to do, and the fact. 2) isn't fedex required to give the best advise to the customers. I got so many advises, none of them worked. Making me believe the executives has no idea what are they doing. 3) I have been receiving mails saying from 10 October on there is a holding charge. I got the first intimation on the 20 October. Why is the date counted from 10th. How am I responsible for delay of 10 days by some one else. 4) again reinstating after 1 month with a penalty of rs5k. How I responsible here. I have been in constant touch with fedex with no results. The responses I get is inadequate. I directed to many numbers and e mail ids that's not helped me at all so far. Also one of your cust care executive I spoke to mentioned, these issues are pretty common and customers find it difficult to clear such packages. Having understood this, fedex has not taken any steps to make the advises/ solution simpler and results driven. Makes me wonder are you after the holding and reinstating penalties? I am at my wits end now. Pondering taking this up with consumer court as Fedex seems unbothered by the plight of consumers like me