[Resolved] Fedex — Clearance delay - Showing goods are subject to regulatory review

psj.25

Website:

www.fedex.com

My international shipment with AWB number[[protected]] is stuck at New Delhi with a status "Clearance Delay". The earlier delivery due date was 23/12/2020, now it appears scheduled delivery pending, and showing exception reason as "Goods are subject to regulatory review". My shipment is for individual use, and I've submitted the required KYC documents which they have already acknowledged. No communication is made from their(FedEx) end and they are taking exceptionally long time to deliver the shipment.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jan 21, 2021

Complaint marked as Resolved

Well, the company did not help me much. As it took 30 days to get my parcel. Was not a good experience.

FedEx customer support has been notified about the posted complaint.

Dec 24, 2020

Updated by psj.25 I still don't see any update. The status is still same.

Dec 26, 2020

Updated by psj.25 I want to know why your team is not responding. And why is the status not getting update?
I have booked it with International Priority and still no response. What is the use of paying so much.

Dec 27, 2020

Updated by psj.25 I am very disappointed with your services. I am not able to understand what is it taking so long even after verifying KYC documents. Additionally I have selected International Priority over Economic option, all seems a waste of money. What should one do if he needs to get something urgently, you guys just show a tentative date for creating false hopes. Moreover I am not even getting any response from your behalf. I could only make myself believe that for future I shall not be using your services.

Jan 09, 2021

Updated by psj.25 20+ Days and still nothing

Jan 21, 2021

Updated by psj.25 FedEx took 30 days to deliver this parcel from the destination which was just 300KM away. Was not a good experience but, okay! as I have got it.