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Fedex — fedex india shipment no[protected] showing false status

Fedex india shipment no[protected] showing status "a power of attorney (Poa) or form letter, authorizing fedex/broker to clear the shipment on behalf of the importer, is required for clearance.
Recommended action: importer must provide a power of attorney (Poa) or a form letter authorizing fedex/broker to clear shipment." since monday 29-apr-19. But i have already provided them signed and stamped authorization letter to custom clear it on my behalf.

Never had this kind of problem with international shipment shipped through dhl, fedex should have a dedicated cha who have the capability to clear custom in no time.

Also why on earth your cha needs original documents to be shipped to their address to clear the shipment. Dhl never asked to original documents scanned copies are enough to get custom clearance.

Bad experience with fedex will never ask shipper to ship it through fedex
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Complaint Status


[May 01, 2019] FedEx customer support has been notified about the posted complaint.
Complaint comments  2 Comments     Updated: ShareTweet

Comments

Nobody will reply
to an anonymous complaint,
to an indefinite complaint,
to the complaint which is not bout of the addressee.
Sir/Madam,
I haven't received any response to my complaint so far, if the issue is not resolved by this evening, I have no option but to lodge a Police Complaint online and will forward the same to you marking a copy to your World CEO. You have accepted cash and bound to answer,

Thanks & Regards,
S. Kirthivasan

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