Fedex — International delivery too late

gursimarsingh

Aug 19, 2021

Address:

12/1Adashmesh nagar A street no. 4 patiala punjab india

My daughter sent a rakhi courier from Sherbrooke Canada to Patiala India .whose tracking id is[protected]. I received a text message on mobile no.[protected] that it will be delivered on 14.8.2021.but this courier has not received it yet.I contacted on [protected] on18/8/21 &19/8/21 3times but they cannot convince me regarding late delivery. when I am tracking this order it is showing scheduled delivery pending. also, your staff is saying that the order is showing Canada to France but the order reached new Delhi on 16/8/21. this parcel is to reach Patiala Punjab India. we have also paid for express delivery. kindly avail of this parcel before the Rakhi festival. this courier is in the name of Varinder KaurMy contact no. is[protected] *email id is [protected]@gmail.com

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FedEx customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2021

FedEx Customer Care's response Dear Customer,

We regret the inconvenience caused. We have forwarded your concern to our team and they will get in touch with you.

Regards,
FedEx India

Aug 29, 2021

Updated by gursimarsingh Sir regarding tracking number[protected] KYC documents were asked to submit. On 25/8/21 I received a mail that KYC documents are updated after that I have not received any response regarding delivery of my package. None of your team member got in touch with me. When I asked reply from Parmeela barnala who sent me mail regarding package from mail I'd Parmeela [protected]@fedex.com, she always said that she is on leave and has no access to mails ane calls. Now please tell me what I should do. My daughter has already paid for express delivery. When I contacted On phone number [protected] they're asking me is there any precious thing in this package, what does it mean, Is anything precious more than feelings, sent through rakhi. I think they had lost the package. Kindly do the needful. Or return our package charges as well as delivery charges.