FedEx Complaints & Reviews

CBE Filed Date 23-Apr-2022
Current Status QUERY RAISED
Status Date 24-Apr-2022
HAWB No[protected]
Courier Co FEDEX

Since April 25th, 2022, my package status is "Clearance delay - Import". contacted FedEx customer service several times, but the executives had no proper answers. On an average, how many years will it take to deliver a package when shipped through FedEx?

Two days ago (June 30th, 2022), I was asked to provide my KYC documents to allow a package (AWB:[protected] sent to me by my university in the US to clear customs at BLR Gateway. However, whenever I tried, I constantly received the same error: #400 Server is down Please try after some time. I kept trying over the past two days and I am still getting the same error, most recently just now - 9:27 PM IST, July 2nd, 2022 - and with the same results. I would like to know some other means by which I can upload my documents. Otherwise, I would like to know when the servers will be back up.

The customer care department is not taking action against delayed delivery of a priority shipment. I work has been halted and is causing serious loss.

The Estimated time of arrival was 28th June 2022. It is 2nd of February 2022 and no information is being provided for our shipment Tracking ID[protected].

We have made several phone calls over the last 5 days and also requested to speak to some senior management who can give us some information on the matter. We are being falsely told that we will receive a call back on the matter from someone senior. However no one has responded as of yet.

We lost a significant amount of time and effort in chasing the matter with their customer service in addition to the loss we are incurring for our halted production due to the unavailability of the material.

Please help.

[protected]

[protected] Dear Sir, I had booked a parcel through phoenix couriers on fri 24 june for the parcel to reach dubai on mon 27 june by FedEx. Paid thm 3500 I found fedex didnt send on sun saying there were operational issues and no intimation of delay. When i called the helpdesk i was informed thrice they can pull back the consignment i need to write to [protected]@fedex.com which i did from my email the courier phoenox too spoke to fedex. On tue morn i see it is in Dubai with out for delivery. The 80thbirthdaywas on mon it was a cake. It is ridiculous getting it a day later. Fedex mailed they were returning my parcel .now thecourier tells me fedex wl pay me for duty! I will not pay.i want a refund of my Rs 3500 too as it wasnt delivered this is unacceptable and leaves a vbad taste in the mouth. It amounts to cheating Debika

Further to my message on the same subject i am not an importer so on whatbasis am i asked to fill in kyc as importer this was aparcel u people delayed and yr call centre said to mail [protected]@fedex.com which i did on mon if i wanted my parcel back. They even said tbey would create a ticket internally for the same. My email gets replied to after they send it to dubai stating it is being returned and now im being called an importer and askto pay charges and fill in forms This is ridiculous. I will do nothing of the sort. Kindly call me today else will post on social media how FedEx cheats customers Debika

On 6/29 we had a delivery in which the driver just threw the package onto the porch instead of walking up 2 steps & place it on a chair! https://ring.com/share/3e2136d0-9bef-4cd1-b490-67f97a448c42?fbclid=IwAR340DrTqJy...⇄

I ordered a package May 13th I have yet to receive it. This by far the worst company I have ever had to deal with. The tracking info says the driver left it on my front porch which is a complete lie because the driver is no where on my camera log. When I called I was told to file a claim which I did several of them actually. I finally got in touch with the P&D manager from from the fedex facility where the driver picked the package up from. I explained the situation and they were suppose to get a hold of the driver because she couldn't tell me where the driver left the package because they do not use GPS. I haven't heard from them at all.

My package was delivered a month late and by the time it arrived I found two items were missing in my package. See tracking number below.

Tracking ID[protected]

I want compensation for my loss.

Regards,

Tonwa

This is a courier return shipment which was export under AWB Number[protected] and the same was not delivered to the customer and the parcel is now returned under AWB number[protected] but the same is not delivered to me till date. I have send so many Reminders on mail and till date there is no response nor the parcel is been delivered to me. Moreover, I am been charged with Return shipping charges for the same of INR 32, 263.90/- and also my account is de-activated. why do I pay for something which is not delivered to me. I request to either deliver the product and I am ready to pay the shipping charges or else waive of this charges and activate my account. Moreover, I want to complain about your employee who is in Charge for For Escalations: Mr. ANUP SRIVASTAVA never picks calls nor he replies to any of the emails. unfortunately, neither task is being done satisfactorily. Apparently, he is unaware of the full scope of his charge. I have sent so many reminders to him who looks for eBay Escalations and his Name and email address is mentioned on Contact us page of eBay Global shipping. For several weeks before I have experienced such rude treatment from him that I refuse to tolerate it any longer. Each time I try to make a call and he acts as though I were an annoyance. In one instance, he said he is from Business unit and not into operational service, he also told me to not call him anymore and hung the phone. I trust that you will speak to him about polite customer service. If he continues to have this attitude, I will file a suit against him. Customers are not an annoyance; we are the ones who pay his salary.

Unable to ship online from iPhone not laptop. New software is impossible to navigate. Cant access shipping history either. HORRIBLE

Hi, I'm unable to upload my KYC documents. I'm exporting a package from canada to india for personal use.

Hello,
This is regarding a package which we bought from Japan to india(hyderabad).Tracking number mentioned below. When the package was arrived someone from fedex called us and attached us with customs clearaning agent for clearing it for delivery. We coordinated with clearing avent and payed whatever customs duty and taxes they imposed on us. The clearance went smoothly.
After that on friday delivery person came for delivery and asked us to pay around 3000 rupees, when i asked he had no idea what were that for.We didn't pay any thing so he went back with the package and told us that he will enquire about it internally .
Since then i am continuously call tou customer care, yesterday i spoke someone named "sanjay" he assured me that he will enquire about it and told that mamta madam will call you.i also emailed him the clearance document from customs, I didn't get any call from fedex on that day(monday).
I again called today and spoke with lady named Kirti, after checking my details she told me "in system it was written that mamta madam called but inwas not available" . How is that even possible i am eagerly waiting for this package and waiting for a call so that it gets resolved . Whom should i call now ? I have already payed for the delivery in japan itself and cleared the package with customs . Paid taxes too.
No proper response, no proper corordination internally, no proper custmer service, no proper Details about what i am being charged.
Isthe service fedex is known for ?
Kindly look into this and request you clear my package and get it delivered.
Tracking mumber[protected]

Shipped and expensive item sold on eBay, paid for insurance and packaged it very well and marked it fragile. They destroyed it it's in 30 pieces and it's sturdy plastic they crushed the box completely to the point they had to put it in another box. They refused my claim and said it was my fault lol. They literally destroyed it. It wasn't just cracked or dropped it was crushed and in pieces of pieces. I'll never ship with them again. They are dishonest and so cheap they just didn't want to cover the damages because they were 600$ but that's why I paid for insurance they even refuse a refund for shipping lol they're a joke

Shipment was from US to INDIA. I am the receiver and refused to take the package since it got delayed at the custom clearance and I'm not available to receive. We requested to send it back to the shipper. I am talking to the custimer care everyday regarding this package and It has been been more than 3 weeks and untill now there is no reponse. I hear the same story everytime that request has been made to return the shipment back to the shipper and we are waiting for the confirmation. Shipper is also talking with the customer care representative in US and they are telling that INDIA fedex team is not responding even after raising so many requests. Please do some thing about it.

Fedex Tracking No[protected] is not delivered yet.

Hello,

Clearance delay on my international shipment - Tracking number “[protected]” on 05/27 and I shared all the required documents on very next day for further processing. Almost 20 days completed and I have sent 25+ email, contacting customer care over phone and asking for updates.

Till now, no one provided any acknowledgment or any response or updates for my email. I chose FedEx as they are reputed brand and customer service would be better. I am completely wrong in this and even the customer service from local courier service are far better than FedEx.

Am already losing business as FedEx holding shipment and not taking any step for processing custom clearance again. Really disappointed.

On Sat. Nov 20, 2021 I sent a package from Dallas, Texas USA to Berlin Germany. Tracking number[protected] . I paid for a service and it was never delivered. On Nov. 25, 2021 in was in transit to Cologne Germany. Then there was a clearance delay in Cologne. It eventually came back to me in Dallas, Texas. I was told by the FedEx employee that everything was good to send. Package details, Service: International Priority, weight: 6.2 lbs.,
I requested a refund for the money I spent to send the package. The employee had me call a supervisor from the store and she said she would e-mail me a form to request a refund. I never received the e-mail, instead I received a bill for $501.99.

I had shipped my personal belongings from london to Chennai.
I have still not received and suddenly you send an email saying abandoned shipment ??
All details have been provided and customs paid !
It’s still in Bangalore stuck.
What should I do next ? Your customer service number does not work at all

Please help asap.

I was following up with FedEx from month ago regarding my shipment[protected]. But no clear response even from top officials from write-to- top.

The FedEx service is India is so bad that they don't even care to respond or provide you for the mistakes they are deliberately making. I have been waiting for a shipment from past 20 days, I call the customer service everyday and they keep on disconnecting my calls. Fedex Tracking number:[protected] and the package has been delayed for 17 days straight. There is no way to contact the courier partner in Chandigarh and I feel like I am going to loose out my package to these goons. I spent huge money on shipment from the US and now left tortured on their mercy. I want to escalate this legally against Fedex.

Dear Sir, We raised complaint 2 month back about our package which was not delivered to our clients till date.We inquired about our package status since 60 days but still not getting any satisfactory reply from your side.Also not getting proper status of our package till date. so where is our package?This is our 70th mail to fedex.How much time require to get the information about package.so kindly update as soon as possible.