Fedex — Laptop package stuck in Bangalore customs

I had a very urgent courier shipped from USA to India, it was laptop.

FedEx team has not warned us anything about customs document requirements and duty charges when shipping yeh parcel. They said it will just be like any other courier.

I shipped my Indian laptop back to my home, but it is still considered as an import and they charged 90% customs duty and taxes on it.

Despite this we agreed to pay the duty within 24hours because this laptop delivery was very important.

But it’s been more than a week since I shipped and my laptop is still stuck at Bangalore customs for clearance.

They promised delivery within 4 days, if we knew this entire scenario we would have travelled in person to return laptop. But FedEx team did not guide us about this procedure and they hid all the facts from us.

Even while agreeing to pay the customs duty, they said if do it in 24hrs the laptop will be delivered in next 2 days.
But after agreeing to pay, now they are saying that customs has a lot of backlog for clearances and we cannot comment on it.

This entire situation has put me in trauma and fear. FedEx has completely misguided me on shipping procedure for laptops and literally looted me. They have even made many errors in the invoice.