FedEx Complaints & Reviews

I have ordeed a guitar from bajaoo.com and the product was shipped on 22th of November and it was supposed to reach on 27, there tracking status shows that it was tendered to authorised local agent on 26th of november but still product not reached. I called their customer care twice but of no use.It is 30th of November today and they are not telling the exact location of the product and delivery date.

FedEx needs to hire people that know how to read an address, my package got delivered to a house 2 blocks away. And marked as delivered, if it wasn’t for the good heart of that neighborhood I won’t never get my package because of you incompetence. I am not going to use your service anymore. Better I stay away from you guys

FedEx parcel number[protected]
FedEx parcel was delayed for more than 25 days . Still it is with customs. FedEx is not responding on this. Why?? When will this be delivered?
Request this portal to take immediate action

My parents had sent me a parcel on Jan 6th from Coimbatore to Germany through Fedex. Just few days before Pongal. Some sweets, snacks, groceries were sent in that package. It reached Germany on Jan 11th itself, but was not delivered to us. After calling Fedex Nuremberg(Germany), they told me that the package was damaged (I have a Email proof). I was confused as there was no liquid items in the package. I asked them to deliver to my house.
They delivered wrongly to some other address and told it was delivered. Luckily someone in that address contacted me telling there was a parcel (my Email attached in that delivery box) laid in the corridor of their house. We went and collected the package. (I have Email proof of them)
When we opened the package, to our shock, it was wet and some disgusting smell came from it. All the packets inside the parcel was not opened. I think some chemicals was poured on this packet. (We have images). We couldn't use the items at all.
We raised a complaint on FedEx Germany. They told since it came through FedEx India, the complaint has to come from them.
We sent a complaint to Fedex india on Jan 20. After attaching all the proofs they asked to fill claim form (Feb 24). Then we we got a reply from them (Aug 13) saying they didn't see any damage in the delivery. So they cannot provide me the claim.

Acknowledge from FedEx Germany that the package is damaged.
als Anlage senden wir Ihnen das Bild zur beschädigten Sendung.
[translation] : We will send you the picture of the damaged shipment as an attachment.

Mail from the person where it was delivered wrongly:
bei uns in der Drausnickstraße 6 liegt ein Paket das an Sie, Drausnickstraße 68 adressiert ist.
[translation]:
We have a package at Drausnickstraße 6 that is addressed to you at Drausnickstraße 68.

This is the track number of my parcel.
Track No:[protected]

Even after all the proofs, they are saying there was no mistake in their delivery.

Worst service ever. I ordered a guitar from bajaao.com which was supposed to deliver by FedEx on 20th Nov 2021. It's been the 24th now it's still in the local hub and I didn't get the product. Every day I talk to customer support and they assure me that I will get it by EOD today it has been 4 days now with the same story every day.

My Shipment number is #[protected] booked from Hongkong to India

It is reached India on 28th-october-2021 on that day Benjamin (benjamin.[protected]@fedex.com) contacted me for i provided same later he transfer to Ashwini Mathew([protected]@fedex.com) she contacted me again for additional documents, i provided below documents
1.GST Certificate
2.IEC Certificate
3.Invoice from Supplier
4. Declaration letter

From my side i provide all the information, later on that no response from any of the FedEx employee, i sent almost 20 emails and 20 time contacting their customer support on [protected] number, but no one is responding

I think that they are willingly delay the process
so that they can collect additional charges from me
in every mail they mention additional charges for where house for more than 30 day

Please Look into this fraud process

Regards
Sivajee Mamidi
+91 [protected]
BHAVE TECHNOLOHIES PRIVATE LIMITED

I have sent my courier on 3rd November 2021 from FedEx . It is near to 20 days still the courier is not reached to India. FedEx[protected]. Does any one know whom to contact? It is important to reach on time. Fedex is not responding on this well they always say it is with customs clearance. When I checked in the customs portal that was still not registered, ?????

I have sent my courier on 3rd November 2021 from FedEx . It is near to 20 days still the courier is not reached to India. FedEx[protected]. Does any one know whom to contact? It is important to reach on time. Fedex is not responding on this well.

Please help me getting my parcel from US. I have uploaded KYC documents on your website which was rejected stating the name mentioned on the parcel is ‘ Scavenger Hunt Jain’ instead of ‘Sakshi Jain’. I would like to clarify that ‘Scavenger hunt’ was the event name for which we have received this parcel as a gift. In the address itself Sakshi Jain is mentioned, but Scavenger hunt is mentioned on the top due to which this issue is happening.
Kindly help us getting this parcel as we are struggling to get this for long. I have uploaded my Aadhaar copy on fedex website. I can load even more identity proofs if required.
Kindly help in getting this resolved.

Thanks
Sakshi

AWB no:[protected]
Complaint ID:[protected]

Our supplier from china has booked noncommercial shipment with above mentioned AWB. Against which FedEx has paid duty without our confirmation, against which we have raised a query on 22nd October with query number 40452295, still date we have not received any update from fedex. Also not get a proper answer over the phone from the customer care center against the query.
Our material is still with FedEx, who will be responsible if the material gets damaged?

Hello, i have this order with fedex with a trackinv number of[protected], it shows that it has been in clearance for a week ! I opened the fedex app and if shows that my order has been delayed and pending
Can you please check where my order is, it was supposed to arrive 3 days ago !
I need it as fast as possible please check!

Respected Sir / Madam

I Was Order In the Month Of July.

My AWB Number is[protected].

I want to submit now KYC documents.I was entered as correct AWB Number but Shows as invalid Or Doesn't exit in the website.Now iam how can I submit the KYC documents.

My Contact information
Gmail Id: [protected]@gmail.com
Mobile Number :[protected]

Kindly, Please Help Me To Solve This Issue.

I was going to receive a Parcel from my company, but mistakenly sender wrote the wrong pincode, but other than that complete address was correct till my state even. Surprising thing is that Fedex guy even delivered the parcel on that address. Now when I am asking for my parcel, now fedex is saying it is lost then I am asking for claim process then fedex is denying to initiate the claim from my side, even I have paid custom duty, that parcel belongs to me. So I need to initiate the claim.

Dear Team,

The shipment arrived from Australia to India on 27th October 2021 still, the shipment hasn't been delivered which really upsets me, every day I call customer support to get an update there are no changes in the status, the shipment is still under customs clearance.

I need the shipment delivered immediately

I sent the Package (tracking number[protected] from Jersey City, USA to Kolkata, India in September. It was supposed to be delivered in 4 days, and I paid a lot of money to ensure that.

All I asked was that the recipient not be charged the customs fees, and it be posted to my account. Today, I find out that the package has been confiscated by Customs after they gave a deadline till November 1st to post the payment. However, I have not been contacted about the payment even though they have my phone number and email address (a fact I confirmed with a consumer service representative named Kevin at Location ID SALRC). I am now being asked to file a claim with the Revenue department (who can't help me until January), however, the package, which was meant for my parents can apparently neither be returned to me nor sent to my parents. If it could not have been delivered, could it not be returned to me at least? Why was I not contacted, and then told that effectively, it's a lost package now?

Further, when I asked Kevin to send me an email record of the conversation for my records (since clearly this is a case that will need to be escalated), he said he cannot do that.

I would like to file a formal complaint about the handling of the consignment.

It's over 9 days and its still showing me custom delay and I have talk twice to the customer service but no issues got solved nor I received any call back . This is the worst company i suggest you all not go with FedEx. I am going to complaint about FedEx about this. And who will bare the loss.? Worst company

My parcel from New York to Akola, Maharashtra has still not been delivered to me even though it had reached Nagpur on 30th October. Moreover the tracking on th company site is showing Delivered.
Their third party vendor has put a bogus delivery status which even though brought to the notice of various executives has not been changed. This is a serious matter as per law.
The parcel contains important original documents regarding admission of my son for post graduate degree
I have made innumerable complaints, but get a standard reply that the parcel will be delivered within 24 hours. they are just buying time as they have seemed to have lost the parcel.

Regards
Sandeep Kotak

Airway no.[protected]
It has been a month since my son sent courier containing documents from by my son Raghu Venkatesh, San Jose, CA (Power of Attorney for property purchase) by Fedex. We have still not received the same at Mumbai ( addressed to T K Venkatesh Kumar, Mumbai). While tracking the courier, we find that it is stuck in custom clearance. Since it has only documents and a duppatta (used one), I cant understand why it has been stuck with Customs for a month. Is there any way to reach out to Customs ( email or contact number) to explain this. This is a very important courier and I am suffering financial loss due delay in completing legal documentation for a property purchase to non receipt of Power of Attorney.

Unfortunately no one has contacted or reached out to me from Fedex. I dont expect such service from FEDEX (of all couriers in the World you are supposed to be best).
Let me hasten to add that KYC was sought and completed long ago.

Please intervene and address my genuine complaint

The shipment is addressed to my minor daughter who does not carry government ID proof( passport expired during covid. We didn't want to take her to renew at this time) fedex cust care advised name change to my name. I did that and submitted. In KYC. Now I am being asked the revises invoice in a specific format, which was not informed by fedex while giving the advise. The shipper has not responded yet making me unable to submit the required format. This is a gift for my daughter from her uncle. I tried my best since 20 oct to get this cleared. You can see the number of times I contacted fedex and their advise over phone. 1) isn't it possible to declare my daughter minor and clear the package with my adhar card(mother), which is the right thing to do, and the fact. 2) isn't fedex required to give the best advise to the customers. I got so many advises, none of them worked. Making me believe the executives has no idea what are they doing. 3) I have been receiving mails saying from 10 October on there is a holding charge. I got the first intimation on the 20 October. Why is the date counted from 10th. How am I responsible for delay of 10 days by some one else. 4) again reinstating after 1 month with a penalty of rs5k. How I responsible here. I have been in constant touch with fedex with no results. The responses I get is inadequate. I directed to many numbers and e mail ids that's not helped me at all so far. Also one of your cust care executive I spoke to mentioned, these issues are pretty common and customers find it difficult to clear such packages. Having understood this, fedex has not taken any steps to make the advises/ solution simpler and results driven. Makes me wonder are you after the holding and reinstating penalties? I am at my wits end now. Pondering taking this up with consumer court as Fedex seems unbothered by the plight of consumers like me

My self daniel francis my shipment number is[protected].This shipment is my personal use but shipper has by mistakely mentioned it as a sample kindly help me with document under my name