FedEx Complaints & Reviews

I am unable to complete my KYC verification to receive an order that was sent to me from US. The problem I am facing is with OTP( verification code) which I am unable to receive on my email, despite multiple try.

Please resolve this asap...

With great frustration I am filing this complaint against FedEx. My brother from United States sent a Bible as gift last year on December 17th 2022 as Christmas gift. Airway Bill No.[protected] Today, 13th March 2023. They sent a final notice to dispose the gift. How dare you FedEx.

You KYC documents is a mess. I have submitted my AADHAR card and details of the package but still no response from anyone...

Please...

Hi, I had ordered a parcel from China. But unfortunately, there was a mismatch from the shipper with the consignee name. I was asked to submit KYC documents of consignee - IEC certificate + an amendment letter. This was submitted by me promptly. But after that I received an email saying more documents need to be submitted from the shipper - Corrected Invoice and amendment letter from their end.
I am unable to upload these documents...

Dear sir,
FedEx was asking for kyc I did after lot of pain now it's giving me massage specialized form/statement is required for clearance from recipient.
What does it means .
My tracking id is [protected]
My contact email id is [protected]@gmail.com...

FedEx used to send us legal notices regarding the outstanding's which are already cleared and paid. After contacting them they responded us unprofessionally and blocked our account to book the shipments.

Extremely poor service by FedEx in India. Inefficient to say the least. We can take it further on the challenges being faced by us with FedEx.

REQUEST A CALL BACK FROM YOUR HIGHER AUTHORITIES....

I booked parcel from china with tracking Number:[protected]
now in status of i can show clearance delay from 3 days, i already submitted kyc documents, and regarding this already talk with customer care agent, they tell me for mismatch in GST and IEC, but not in detail which kind of mismatch and how can i correct it, please help me, Thanks....

Hello,

The shipment has been already delayed from more than 2 months and still it hasn't received. I booked the courier on Dec 7th 2022 from INDIA and it is supposed to receive in max 7 days to USA but still. I am trying to contact the fedex team via emails as currently staying in USA they just updated that payment is pending even we have agreed to pay the amount and they said that they forwarded to concern team but still...

Hello,

This shipment is supposed to be delivered by Monday (13/02/2023) but it got delayed. Now its reached the destination city
(Chennai) already but I see the updated delivery date as Wednesday (15/02/2023).

This shipment contains important documents for the Visa appointment, delivering it on Wednesday is too late for the
appointment.

Since it's already reached the Chennai city,...

Effy provided me with all the forms needed in order to send a piece back and I printed and filled everything as needed, still my shipment status is 1. A specialized form/statement is required for clearance from recipient.
What does this mean? It is coming from Nuevo Léon, Mexico towards New York.
If I need more documents for clearance, let me know what I can do so the process can go smoothly.
Tracking number is[protected]...

My shipment containing documents Shipped on 31st Dec 2022 has still not been delivered. The shipment was sent using the International Priority and arrived in India on Jan 5 2023. Since then, the shipment has been stuck in Bangalore customs awaiting clearance. Despite repeated calls to FedEx customer care Support team on a daily basis and sending them multiple email reminders, I am disappointed by the services offered by FedEx in releasing...

Hide quoted text
Dear sir
my name is anand, first time i import nano drone (below 250 grams) 03/09/2021, at the time fedex clearance they asked DGCA certificate,
that time i don't know awareness and rules, now only i got information drone machine weight below 250 grams no need DGCA certificate
fedex courier did mistake they asked DGCA certificate, i asked so many time they told now no data available,
kindly...

Document was sent on the 21st of December. Not delivered till 30th December.Document was required for the submission. We suffered loss because of this delay....

Few weeks ago a packet was sent from India to Germany through FedEx service. FedEx Germany returned the packet stating false information that "consignee refused shipment" and then after changing the statement that packet had returned because it contained butter which is also false. The packet didn't contain any such items. Now the packet is stuck at customs in Delhi and FedEx is not clearining because of missing KYC information. Why is KYC...

With reference to above subject, we are following it up with HDFC Bank for making our import supplier Payment. Payment of our supplier hold by HDFC Bank due to unavailability of BOE in RBI Portal. then we follow with Fedex courier company & ECCS Team.
We have also amend the BOE By Fedex.
Till Now BOE Not reflected in IDPMS of RBI.
ECCS Team confirmed that CBE has been transmitted to IDPMS of RBI.
ECCS Team informed...

I have shipped 2 silk sarees ($350.00) to India to my daughter's BharatNatyam Dance teacher's father to an Ahmedabad address to convert into a dress for dance studies.
It is stuck in customs in Delhi for last 8 days shipped via FedEx (Tracking ID[protected] and I am not able to get any response.

Sarees were originally made in India which I bought them in Canada. I have sent them to make a Bharat Natyam Dress for...

I've received a message from FedEx to Update the KYC in their website. But there is an issue while updating the KYC.
FedEx website is generating delayed OTP to my email to signIn to the KYC update, because of which the OTP is invalid.

This seems to be common issue with FedEx, as I understand from the customer complaints in https://www.consumercomplaints.in/fedex-otp-issue-not-able-to-upload-documents-c...⇄ . I tried...

Hi,
The Package bearing AWB no.[protected] is still on hold and lying in your warehouse FOR NO REASONS. The KYC acknowledgement from you dated Nov. 27, 2022 is attached at the bottom of the email. Its been more then two weeks since the KYC is completed but the package is still not delivered to me. Despite of my numerous calls to your customer care team nothing is updated till date. Is this how the international priority packages...

Last 10 days my shipment was customs fedex but not any answer and not clear customs.every day fedex tell me within 24hours solve the problem but not solve my problem.fedex customer care every day disconnect call not given proper solution...

I've submitted the kyc Documents today but still it's showing A SPECIALISED FORM/STATEMENT IS REQUIRED FOR CLEARANCE FROM THE RECIPIENT....

Hi, My shipment shipped from USA on International priority shipemnt service got delayed .It reached Delhi on 30th and was suppoed to reach me at Jaipur on 1st but since then its stuck at delhi and no update is provided.

This shipment is very very urgent and I need it by 2nd at any cost and was therefore shipped with priority shipping service.
Tracking number:[protected]...